Customer Success Manager

As our new Customer Success Manager you will be part of our Licensing Sales team, taking care of our existing customers and partners. You will report to the Head of Google Maps.

You are responsible for the account management relationship of a portfolio of international accounts; responsible for driving new business, license renewals, identifying upsell opportunities and keeping our customers experience first class at all times.

As part of the whole customer life cycle, you will be responsible for developing strong relationships with customers as well as building business- and account plans for each account and executing upon these.

Your primary tasks and responsibilities include:

• One point of contact for your portfolio of customers
• Build account plans for existing customer and execute on those
• Identify up- and cross-sell as well as securing and closing renewal opportunities
• Close all license renewals
• Onboard new MapsPeople customers
• Analyze customer data to create and maintain in-depth understanding of customer usage, needs and identifying next steps
• Proactively engage with customers to understand their needs and to be on top of expectations
• Participate in business development regarding internal process and workflow to optimize customer experience 
• Work cross-functionally to build relationships with the overall goal of delivering best in class customer experience ‘

Experience from SaaS and/or Software is a huge advantage, at least you must possess a natural flair for technical solutions as you are able to understand customer use cases, the technical requirements and drive each use case to success.

Your profile:

We expect you to have a relevant technical and/or commercial degree as well as commercial account management from previous position(s). 

In addition, you:

• Have the ability to build and maintain strong relationships with various stakeholders
• Master CRM-systems (we use Hubspot)
• Have a track record in sales, and in managing and securing contract renewal and growth opportunities
• Have experience in supporting sales and customer service
• Communicate excellently in English. Additional languages such as Danish, French, Italian will be a strong advantage
• Work independently in a changeable and fast-moving business environment
• Have a natural interest in complex technologies
• You have relevant experience with Web, Android, and iOS solutions
• You have experience with Google Maps and/or other Map-providers

As a person you are a true team player with a commercial mindset. Your flexible approach and strong interpersonal skills are part of what makes you great at managing customers. Furthermore, you: 

• Are structured and organized
• Are self-motivated and proactive
• Are professional, conscientious and loyal
• Are outgoing and have a global mindset

This position is located either in our headquarters in Aalborg or our office in Copenhagen. You can choose which office you would like to apply for when submitting your application. Both offices have great, creative, and modern facilities with plenty of coffee, snacks etc. available throughout the day.

Your expectations:

You can expect a job with a lot of exciting professional and personal challenges. Your effort will make a difference for clients around the world, where our platform plays a central role in regards to indoor mapping, indoor positioning, and in the integration with various software and hardware technologies.

As an organization MapsPeople consist of 100+ dedicated employees who represent 20 different nationalities. To support our continued growth, we are recruiting a lot of new talent.

In MapsPeople we work together and pull together as a team. Team spirit and diversity are some of the corner stones that make up our company culture. Our informal and dynamic atmosphere as well as our modern office facilities leave room for creativity as well as contemplation. We believe that is how you get the best working environment.

We offer a compensation package that matches your qualifications as well as flexitime, lunch, retirement- and healthcare plans.

MapsPeople - guiding you anywhere - anytime:

MapsPeople is a world-leading provider of indoor navigation through our flagship product ‘MapsIndoors’. For more than a decade, we’ve been a trusted partner and provider of Google Maps licensing products. We have a strong collaboration with Google Maps, and since we are proud Google Maps Premier Partner since 2009.

From our offices in Aalborg (HQ), Copenhagen, Austin (USA), Munich (DE), and Singapore we bring value to our customers and end-users. We are proud to serve some of the world’s most recognized companies and institutions, e.g. Arlanda Airport, Golden State Warriors, Miami Dade College, Mobile World Congress, and many more.

Application:

There's no deadline for this position. We interview candidates continuously. We look forward to receiving your resumé for this position. Please upload your documents in pdf-format by clicking the 'Apply'-button below. 

For more information, reach out to Head of Global People & Culture, Mark Hellerup Knudsen, on phone +45 2227 2629 or e-mail makn@mapspeople.com.